Privacy policy

This policy explains what information Arcvelle ("we", "us") collects when you use arcvelle.com and the Arcvelle design tools, why we collect it and what you can do about it.

The short version

• You do not need an account to use Arcvelle. There are no accounts today.
• Your Arcvelle Studio projects are saved in your own browser and are never uploaded to us.
• Images and PDFs you open for tracing, moodboards or the image lab stay in your browser.
• We receive personal information only when you choose to send it, for example through the contact, newsletter or demo forms.
• We do not use advertising or tracking cookies, and we do not sell personal information.

Information that stays on your device

Arcvelle Studio and the standalone tools run in your browser. The following is stored in your browser's local storage on the device you are using, and is not sent to our servers:

• your projects, including plans, furniture, materials, saved views and quote details you enter into the bill of materials
• which project you had open last, so the Studio reopens it

Images and PDFs you open to trace a plan, build a moodboard or edit in the image lab are processed in your browser's memory and are not uploaded or kept after you leave the page. Renders, panoramas, videos and exports are created on your device and saved where you choose. Because this information is only on your device, we cannot see it, recover it or delete it for you. Clearing your browser's site data removes it, so export a project file if you want a copy.

Share links

When you create a share link, the whole design is written into the part of the link after the "#" symbol, called the fragment. Browsers do not send the fragment to our server when the link is opened, so the design itself is not uploaded to us. Anyone who has the link can open the design, so share it only with people you want to see it. Services you use to send the link, such as email or messaging apps, handle it under their own policies.

Information you send us

When you use our contact form, newsletter sign-up or demo request form, we receive:

• your name and email address
• your message, if you write one
• for demo requests, your company and role

This information is stored on our server as files. If email notifications are set up, a copy is also emailed to our team so we can reply. We use it only to respond to you, to provide the newsletter you asked for, or to arrange a demo, and to keep a record of our correspondence.

If you email us directly at [email protected], we receive your email address and whatever you include in the message.

Analytics

We may use privacy-friendly analytics to understand which pages are visited and how the site is found. Where it is enabled, it does not use cookies and is not used to identify you or to follow you across other websites. It records information such as the page viewed, the referring site, browser and device type and approximate country, and we look at it in aggregate.

Technical logs

Like most websites, our hosting may record technical information such as IP address, time of request and the page requested, to keep the service secure and to fix problems. We do not use these logs to build profiles of visitors.

Why we use your information

We use information you send us because you asked us to respond, to send you the newsletter, or to arrange a demo, and because we have a legitimate interest in running and protecting the website. Where the law requires your consent, for example for some newsletters, we ask for it and you can withdraw it at any time.

How long we keep it

We keep enquiries and correspondence for as long as needed to deal with them and for a reasonable period afterwards in case you contact us again. Newsletter details are kept until you ask to be removed. We review stored enquiries periodically and delete those we no longer need.

Who we share it with

We do not sell or rent personal information. We share it only with service providers who help us run the website, such as our hosting and email providers, and only so they can provide that service to us, or where we are required to by law.

Your rights

Depending on where you live, data protection laws that apply to you, such as the GDPR where it applies, may give you the right to ask for a copy of your information, to have it corrected or deleted, to object to or restrict how we use it, and to complain to a data protection authority. To make a request, email [email protected]. We may need to confirm your identity before acting on it.

Information stored only in your browser, such as Studio projects, is under your control. You can delete it at any time by deleting projects in the Studio or clearing your browser's site data.

Children

Arcvelle is not directed at children, and we do not knowingly collect personal information from children through our forms. If you believe a child has sent us information, contact us and we will delete it.

Planned features

Accounts, cloud storage of projects, payments and AI features are planned but not available yet. They will involve processing information in new ways, and we will update this policy before any of them launch.

Changes and contact

We will update this page when our practices change and show the date of the latest version at the top. Questions about this policy can be sent to [email protected].